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Free shipping worldwide for orders over $300
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Suchita Pandey logo
  • Home
  • Collections
    • Dharohar
    • Karigari
    • Gopika
    • Raajsi
    • Rang Rasiya
    • Sukoon
    • Chamak
    • Nazaakat
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    • Dresses
    • Kurta Set
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    • Indo Western
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My Account
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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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FAQs

How do I register?

To register, click on the account icon in the top right corner of the header, located before the shopping cart icon.

Is it mandatory to register on www.suchitapandey.com?

No, it is not mandatory. You can visit as a guest and still browse the site and complete your purchase.

What are the benefits of registering?

By registering with us you can view and track your orders, create wish-lists and rate products at any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.

Do you have a rewards program?

No, we currently do not have a rewards or loyalty program.

How do I retrieve a lost password?

Click on the ‘Forgot Password’ option available on the Login page. A link to set a new password will be sent to your registered email id.

Can I edit my personal information?

Yes. You can edit your personal information in the ‘My Account’ section by logging in.

How do I get in touch with your Customer Care team?

Our Customer Care Team is always happy to help. Call us on +91 7425-980811 every day from 9:30AM to 6:00PM [IST] or email us on Care@suchitapandey.com

How soon can I expect to hear back from Customer Care?

We value your clientele and will ensure our team gets back to you at the earliest. Expect to hear from us within 24 hours.

Do you ship domestically and internationally?

We offer free shipping for all orders within India. For international deliveries, we offer free shipping for orders over $300. Orders below this spend will incur shipping charges currently charges based on the average location and weight of our outfits. For any change, we will contact you directly to discuss additional charges.

Is there any applicable duties or taxes?

All Suchita Pandey orders are shipped internationally from our warehouse in Jaipur, India to the shipping address provided by you. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. Most orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, the customer will be responsible for paying these additional fees. Brand Suchita Pandey takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

 

Can I change the shipping address of the order?

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

When will my order be delivered?

The estimated delivery time will differ with each order. Typically, we take around 15 to 20 business days to deliver an order for our ready-to-wear lines.

Custom-made pieces and take 60 to 75 days for delivery, depending on the garment’s style and your location.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

I am based outside India and want to place a delivery within India. Is this possible?

Yes, you can have your order delivered in India while placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.

What if I am not available when the order is delivered?

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Jaipur. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

Is there a limit to the quantity I can order?

Absolutely not! Shop to your heart’s content!

How can I track my order?

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

How do I know what size to order?

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference.

 

Do you offer made to order service?

Yes, we specialize in custom-made pieces. Drop us an email to start a discussion Care@suchitapandey.com

Can I cancel my order?

Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care within 48 hours, and they will help you out.

What do I do if I receive a damaged order?

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

What do I do if the wrong product was delivered to me?

In the unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is  delivered to you at the earliest.

What happens if the product I ordered is out of stock?

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

What is your return policy?

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from anjumodi.com is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and in its original packaging. Please return the product within 14 days from the date on which your order was delivered.

Please note we do not accept returns for international orders. Also, we do not accept returns for made-to-order items and accessories, unless it is a quality defect.

Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.

Am I eligible for a refund?

A refund is offered only on merchandise sold at maximum retail price, without any discount.

In special cases, a refund is provided irrespective of the type of purchase when:

  • The order is cancelled prior to dispatch due to unavailability.
  • The product is returned due to a quality defect.

As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days.

How can I return or exchange my order?

We do not provide refund on any goods sold. Goods once sold can only be exchanged with a replacement or a store credit note if it meets the prescribed and applicable terms and conditions. The store credit note must be redeemed within 90 days from the date of return. The original shipping charges and duties will not be refunded.

 

Goods are considered faulty only if they are delivered in a damaged condition or if the delivered items are not as per the order placed. Items that are prone to depreciate due to normal wear and tear are not considered to be faulty.

If you choose to exchange a faulty item instead of obtaining a refund, please note that we don’t guarantee replacement for the same product in the same size. If the same is not available in our stock, wherever possible, we will offer to repair the faulty items subject to the above-mentioned condition. We make every effort to display the item as accurately as possible along with the colour, appearance, design, and configuration of our products that appear on the site. However, computer monitor displays and pixels vary, we cannot guarantee that your monitor’s display is identical to what is displayed on our IT systems.

Please send the product(s) back to our address mentioned below via courier:

Suchita Stylista 37, Keshav Vihar,
Gopal Pura Bypass, Jaipur, Rajasthan
India, 302018

 

What are the online payment options available on your website?

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

Do you provide Cash On Delivery (COD)?

Sorry, we do not provide this service.

My transaction failed. I received a payment gateway error. Please help!

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

How do I report suspicious activity during a payment transaction?

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

What happens if my credit/debit card is compromised when doing a transaction online?

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.

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    CONTACT

    Time: MON-SAT -11.00 AM TO 6.00 PM (IST)

    Tel: +917425980811

    Email: care@suchitapandey.com

    Add: Suchita Stylista 37, Keshav Vihar,
    Gopal Pura Bypass, Jaipur, Rajasthan
    India, 302018

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    Information

    • Privacy Policy
    • Shipping Policy
    • Terms and Conditions
    • Refund and Returns Policy
    • FAQs
    • Privacy Policy
    • Shipping Policy
    • Terms and Conditions
    • Refund and Returns Policy
    • FAQs

    other pages

    • Home
    • Shop All
    • About Us
    • Contact Us
    • Blogs
    • Home
    • Shop All
    • About Us
    • Contact Us
    • Blogs

    Collections

    • Raajsi
    • Gopika
    • Karigari
    • Dharohar
    • Rang Rasiya
    • Sukoon
    • Chamak
    • Nazaakat
    • Raajsi
    • Gopika
    • Karigari
    • Dharohar
    • Rang Rasiya
    • Sukoon
    • Chamak
    • Nazaakat

    Categories

    • Dresses
    • Sarees
    • Kurta Set
    • Lehenga Set
    • Indo Western
    • Sharara Set
    • Dresses
    • Sarees
    • Kurta Set
    • Lehenga Set
    • Indo Western
    • Sharara Set

    CONTACT

    Time: MON-SAT -11.00 AM TO 6.00 PM (IST)

    Tel: +917425980811

    Email: care@suchitapandey.com

    Add: Suchita Stylista 37, Keshav Vihar,
    Gopal Pura Bypass, Jaipur, Rajasthan
    India, 302018

    Facebook Instagram

    Information

    • Privacy Policy
    • Shipping Policy
    • Terms and Conditions
    • Refund and Returns Policy
    • FAQs
    • Privacy Policy
    • Shipping Policy
    • Terms and Conditions
    • Refund and Returns Policy
    • FAQs

    other pages

    • Home
    • Shop All
    • About Us
    • Contact Us
    • Blogs
    • Home
    • Shop All
    • About Us
    • Contact Us
    • Blogs

    Collections

    • Raajsi
    • Gopika
    • Karigari
    • Dharohar
    • Rang Rasiya
    • Sukoon
    • Chamak
    • Nazaakat
    • Raajsi
    • Gopika
    • Karigari
    • Dharohar
    • Rang Rasiya
    • Sukoon
    • Chamak
    • Nazaakat

    Categories

    • Dresses
    • Sarees
    • Kurta Set
    • Lehenga Set
    • Indo Western
    • Sharara Set
    • Dresses
    • Sarees
    • Kurta Set
    • Lehenga Set
    • Indo Western
    • Sharara Set
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