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We offer free shipping for all orders within India. For international deliveries, we offer free shipping for orders over $300. Orders below this spend will incur shipping charges currently charges based on the average location and weight of our outfits. For any change, we will contact you directly to discuss additional charges.
All Suchita Pandey orders are shipped internationally from our warehouse in Jaipur, India to the shipping address provided by you. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. Most orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, the customer will be responsible for paying these additional fees. Brand Suchita Pandey takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.
The estimated delivery time will differ with each order. Typically, we take around 15 to 20 business days to deliver an order for our ready-to-wear lines.
Custom-made pieces and take 60 to 75 days for delivery, depending on the garment’s style and your location.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
Yes, you can have your order delivered in India while placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Jaipur. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care within 48 hours, and they will help you out.
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
In the unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from anjumodi.com is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and in its original packaging. Please return the product within 14 days from the date on which your order was delivered.
Please note we do not accept returns for international orders. Also, we do not accept returns for made-to-order items and accessories, unless it is a quality defect.
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.
We do not provide refund on any goods sold. Goods once sold can only be exchanged with a replacement or a store credit note if it meets the prescribed and applicable terms and conditions. The store credit note must be redeemed within 90 days from the date of return. The original shipping charges and duties will not be refunded.
Goods are considered faulty only if they are delivered in a damaged condition or if the delivered items are not as per the order placed. Items that are prone to depreciate due to normal wear and tear are not considered to be faulty.
If you choose to exchange a faulty item instead of obtaining a refund, please note that we don’t guarantee replacement for the same product in the same size. If the same is not available in our stock, wherever possible, we will offer to repair the faulty items subject to the above-mentioned condition. We make every effort to display the item as accurately as possible along with the colour, appearance, design, and configuration of our products that appear on the site. However, computer monitor displays and pixels vary, we cannot guarantee that your monitor’s display is identical to what is displayed on our IT systems.
Please send the product(s) back to our address mentioned below via courier:
We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.
Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.
